Hey there! Ever had one of those moments where you just want to talk to a real person, not a robot? We get it. That’s why at UrbanClothDepot, we’ve made it our mission to keep things personal. Fun fact: Our founder, Maria, still replies to every fifth email herself—just to keep that human touch alive.
Whether you’ve got a burning question about that striped sweater or just want to chat about sustainable fashion (we’re obsessed too), here’s how to reach us:
Remember that time we completely changed our return policy based on customer feedback? Yeah, that was all thanks to emails like yours. We might not be perfect (who is?), but we’re always listening. Got an idea to make our site better? Found a typo in our product descriptions? Tell us! We’ve even been known to send surprise discounts to particularly helpful suggestions.
Try our live chat! Look for the little icon in the corner—it’s usually manned by Lucas or Ana, who somehow know everything about fabric care. (Seriously, ask them about silk. It’s impressive.)
P.S. If you’re emailing about that limited-edition denim jacket... we might have one hidden in the back. Just saying.
