At Urban Cloth Depot, we prioritize efficient and reliable shipping to ensure your orders arrive in perfect condition. Our team processes all orders within 1-2 business days after payment confirmation, carefully packaging each item to withstand transit. Whether you're shopping for everyday essentials or specialized gear, our logistics network is optimized for speed and security. We partner with trusted carriers to deliver your purchases seamlessly, offering both standard and free shipping options based on order value.

Processing typically takes 1-2 business days, excluding weekends and holidays. Delivery durations vary by destination: Domestic shipments usually reach customers within 5-7 business days after dispatch, while international orders may require 10-20 business days depending on customs clearance. During peak seasons or unforeseen circumstances (e.g., extreme weather), slight delays may occur. You'll receive a notification email with tracking details once your order ships.

We offer the following shipping options: Standard Shipping (10-15 Business Days): $0-$60; Free Shipping (10-15 Business Days): $60-$9999. Orders qualifying for free shipping will automatically apply the discount at checkout. Expedited shipping is temporarily unavailable but may be introduced regionally in the future.

We currently ship to all 50 U.S. states and over 30 countries worldwide, including Canada, the UK, Australia, and most EU nations. Restrictions apply to certain remote areas (e.g., Alaska/Hawaii surcharges) and embargoed territories. If your location isn't serviced during checkout, contact [email protected] for potential alternatives.

Upon shipment, you'll receive a confirmation email containing your tracking number and a direct link to monitor progress. For consolidated orders with multiple items, tracking may update in phases. If your tracking information hasn't refreshed within 48 hours of receiving the notification, check your spam folder or contact our support team for assistance.

While rare, delays can occur due to carrier issues or customs inspections. If your package hasn't arrived within 5 business days of the estimated delivery date, please email [email protected] with your order number. For lost shipments, we'll initiate a carrier investigation and either resend your items or issue a refund once the case is resolved (typically 7-14 days).

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are separate from your order payment and typically collected upon delivery. We declare all packages at full value and cannot mark items as "gifts" to avoid fees. To estimate potential costs, consult your local customs office before ordering. Non-payment of these fees may result in package return or destruction.